Privacy Policy
Last Updated: September 15, 2026
Who We Are
Deer Lake Designs operates Oakwright Furniture and the websites oakwrightfurniture.com and deerlakedesigns.com.
This Privacy Policy explains how Deer Lake Designs collects, uses, shares, and protects information when you visit our websites, purchase furniture, request custom furniture, communicate with us, or otherwise interact with our business.
Oakwright is a furniture line offered by Deer Lake Designs.
Information We Collect
We may collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Order and purchase information
- Furniture selections, options, finishes, dimensions, and customization details
- Pickup or delivery preferences
- Messages, inquiries, and customer-service communications
- Information submitted through forms, account registrations, or custom furniture requests
We may also collect certain technical information automatically when you use our websites, such as:
- IP address
- Browser and device information
- Pages visited
- Referring website
- General website usage information
- Cookie and similar technology data
How We Use Your Information
We may use information we collect to:
- Process and fulfill orders
- Prepare custom furniture proposals and agreements
- Process invoices and payments
- Manage production and scheduling
- Coordinate pickup or curbside delivery
- Calculate delivery distance and delivery charges
- Communicate order and production updates
- Respond to questions or customer-service requests
- Maintain customer and order records
- Improve our websites, products, and customer experience
- Prevent fraud, misuse, and unauthorized activity
- Maintain the security and operation of our systems
- Conduct business analytics and marketing where permitted
Online Orders and WooCommerce
Oakwright online orders are processed through WooCommerce.
WooCommerce may collect and process information necessary to complete an order, including customer contact information, billing information, shipping information, products purchased, order totals, and fulfillment selections.
Order information may be transferred from WooCommerce into Deer Lake Designs' internal operating systems so that we can manage production, customer communication, fulfillment, and related business operations.
Payments
Payments may be processed through third-party payment providers, including Stripe.
Payment providers may collect payment-card information and other information necessary to process transactions.
Deer Lake Designs does not intend to store full credit- or debit-card numbers within its own operating platform. Payment-card information is processed by the applicable payment provider according to that provider's privacy and security practices.
We may retain information about a transaction, such as:
- Amount paid
- Payment status
- Transaction reference
- Invoice information
- Date of payment
Custom Furniture Projects
Customers requesting custom furniture may provide additional information about the furniture being requested, including dimensions, materials, finishes, delivery preferences, notes, photographs, or other project information.
This information may be used to prepare pricing, proposals, agreements, invoices, production instructions, and customer communications.
Delivery and Pickup
If you request delivery, we may use your delivery address to calculate distance, determine delivery charges, schedule curbside delivery, and coordinate fulfillment.
Delivery-related information may be shared with a delivery provider when necessary to complete your delivery. This may include information such as:
- Customer name
- Delivery address
- Phone number
- Delivery instructions
- Scheduled delivery date or time
Deer Lake Designs currently provides or coordinates curbside delivery rather than in-home placement unless otherwise specifically agreed.
Deer Lake Operating Platform
Deer Lake Designs uses business software to manage orders, production, customer communications, invoices, payments, scheduling, and fulfillment.
Customer and order information may be processed through this system as part of normal business operations.
The software infrastructure may be provided or supported by third-party technology providers, including Cotarion Software, hosting providers, database providers, email providers, mapping services, and other vendors used to operate the system.
These providers may process information only as necessary to provide their services or support the operation of Deer Lake Designs.
Delivery Distance and Mapping Services
We may use mapping and routing services to validate addresses, calculate driving distances, determine delivery charges, and assist with delivery planning.
Delivery addresses may therefore be transmitted to a mapping provider for these purposes.
Email and Customer Communications
We may use your email address or phone number to communicate with you about:
- Orders
- Proposals
- Agreements
- Invoices
- Payments
- Production status
- Pickup or delivery
- Customer-service questions
- Other communications related to your relationship with Deer Lake Designs
We may also send marketing communications where permitted. You may unsubscribe from promotional email communications using the unsubscribe option provided in those messages when applicable.
Transactional communications relating to an active order or customer relationship may still be sent when necessary to provide the requested service.
Cookies
Our websites may use cookies and similar technologies to operate properly and improve the customer experience.
Cookies may be used for purposes such as:
- Remembering preferences
- Maintaining shopping-cart contents
- Supporting checkout
- Maintaining login sessions
- Preventing fraud
- Understanding website traffic
- Measuring website performance
- Supporting analytics and marketing
If you leave a comment on the website, you may be given the option to save your name, email address, and website in cookies for convenience.
Temporary cookies may also be used to determine whether your browser accepts cookies.
If customer or administrator login functionality is used, cookies may be used to maintain login sessions and display preferences.
Analytics and Marketing Technologies
We may use analytics, advertising, or marketing services to understand how visitors use our websites and to improve or promote our products.
Depending on the services enabled on the websites, these providers may collect information through cookies, pixels, or similar technologies.
These services may include website analytics, advertising measurement, social-media tools, or other marketing platforms.
The specific services used may change as our marketing systems evolve.
Embedded Content From Other Websites
Pages on our websites may include embedded content such as videos, images, maps, social-media content, or other material from third-party websites.
Embedded content may behave as though you visited the third-party website directly.
Those third parties may collect information about you, use cookies, or monitor your interaction with the embedded content according to their own privacy policies.
Who We May Share Information With
We may share information with service providers when necessary to operate Deer Lake Designs or fulfill your order.
These providers may include:
- Payment processors
- Delivery providers
- Website and ecommerce providers
- Hosting and cloud-service providers
- Business software providers
- Email and communication providers
- Mapping and routing providers
- Analytics and marketing providers
- Accounting, bookkeeping, tax, or other professional service providers
We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect our business, customers, systems, or rights.
We do not sell customer personal information as part of our normal business operations.
How Long We Retain Information
We retain customer, order, payment, and business records for as long as reasonably necessary to:
- Fulfill orders
- Provide customer service
- Maintain business and accounting records
- Resolve disputes
- Meet tax, financial, legal, or regulatory requirements
- Maintain appropriate records of completed transactions
Different types of information may be retained for different periods.
Website comments and their associated metadata may be retained indefinitely so that follow-up comments can be recognized and managed properly.
If registered-user accounts are offered, account information may be retained while the account remains active and for an appropriate period afterward.
Your Privacy Choices and Rights
Depending on applicable law and the circumstances, you may request to:
- Access personal information we maintain about you
- Correct inaccurate information
- Request deletion of certain personal information
- Receive a copy of certain information you provided to us
- Opt out of certain marketing communications
Some information may need to be retaine
d for legitimate business, accounting, tax, fraud-prevention, security, or legal purposes.
Privacy requests may be submitted through the contact information provided on the Deer Lake Designs or Oakwright Furniture website.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
These measures may include access controls, secure hosting, encryption, authenticated access, payment-provider security controls, and other safeguards appropriate to the information and systems involved.
No internet-based system can guarantee absolute security, but we work to protect customer information and limit access to information to those who need it for legitimate business purposes.
Children's Privacy
Our websites and products are intended for adults purchasing furniture and are not directed toward children.
We do not knowingly collect personal information directly from children through our websites for the purpose of selling or marketing furniture to them.
Automated Spam Detection
Visitor comments or form submissions may be checked through automated spam-detection or fraud-prevention services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, websites, technology, or services change.
When we make updates, the revised policy will be posted on the applicable website with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how Deer Lake Designs handles personal information, please contact Deer Lake Designs using the contact information provided on oakwrightfurniture.com and deerlakedesigns.com.