Curbside Delivery

We offer curbside delivery to eligible locations within approximately 150 miles of our workshop at:

1117 NW Valley Ridge Dr., Grain Valley, MO 64029

Delivery availability and pricing are based on the delivery address provided at checkout. Once your furniture is ready and scheduled for delivery, you will receive delivery information and an expected delivery window. Delivery windows may span several hours, so please plan to have someone available to receive the furniture during the scheduled time.

Deliveries are curbside only and generally occur during normal business hours.

Delivery Does Not Include In-Home Placement or Installation

Curbside delivery means the furniture will be delivered to the curbside delivery point at your address.

Customers are responsible for:

  • Moving the furniture from the delivery point into the home or building
  • Unpacking or uncrating the furniture
  • Final placement
  • Assembly when applicable
  • Providing enough people and equipment to safely move heavy furniture

Solid hardwood furniture can be extremely heavy, so we strongly recommend having adequate help available at the time of delivery. Deer Lake Designs and the delivery provider are not responsible for moving furniture through doorways, stairs, hallways, elevators, or other interior areas unless specifically agreed in writing.

Furniture Size and Access

It is the customer's responsibility to confirm that the furniture will fit through:

  • Doorways
  • Entryways
  • Hallways
  • Stairways
  • Elevators
  • Other access points

Furniture may not be refused solely because it does not fit through an entryway or interior space. Please verify measurements before ordering.

Inspecting Your Furniture at Delivery

Please inspect your furniture as thoroughly as reasonably possible when it is delivered. If you notice visible damage, note the damage with the delivery provider and contact Deer Lake Designs as soon as possible.

Photos of the furniture, packaging, and visible damage may be required so that we can review the issue and coordinate the appropriate resolution. If possible, visible damage should be documented before the delivery provider leaves.

Delivery Damage

If furniture is damaged during delivery, Deer Lake Designs will work with the customer and delivery provider to review the issue and determine the appropriate resolution. Depending on the circumstances, this may include repair, replacement of a component, replacement of the item, or another appropriate solution.

Failure to report visible delivery damage promptly may limit the options available for resolving the issue.

Delivery Scheduling

Once your furniture is ready for delivery, Deer Lake Designs will coordinate an available delivery date and time window. Customers are responsible for being available during the confirmed delivery window. If a customer is unavailable for a scheduled delivery, additional delivery, storage, or rescheduling charges may apply. Any charges imposed by a third-party delivery provider because of a missed or delayed delivery may be the customer's responsibility.

Delivery Pricing

Delivery charges are calculated based on the delivery address and routed distance from the Deer Lake Designs workshop.

The current delivery structure is:

  • 0–25 miles: $250 flat delivery fee
  • More than 25 miles through 150 miles: $10 per total one-way routed mile
  • More than 150 miles: delivery availability and pricing require separate confirmation
  • All deliveries are curbside only unless otherwise specifically agreed in writing.

Pickup

Customers may also choose pickup at:

1117 NW Valley Ridge Dr., Grain Valley, MO 64029

Pickup must be scheduled in advance. Customers are responsible for bringing an appropriate vehicle and properly securing the furniture for transportation.

Items Requiring Installation or Anchoring

Certain products, including items such as porch swings, bookshelves, dressers, or other furniture that must be secured to a wall, ceiling, or structure, require installation or anchoring by the customer or an appropriate installer.

Deer Lake Designs does not provide installation or anchoring unless specifically agreed in writing.

Production and Delivery Readiness

Before production begins on applicable custom furniture, Deer Lake Designs may confirm:

  • That the order details are correct
  • That the customer is prepared to receive the furniture when production is completed
  • If you are not ready to receive your furniture, contact us before production begins so that scheduling can be discussed.

Once production is completed and furniture is ready for pickup or delivery, Deer Lake Designs may have limited ability to store completed furniture for an extended period.

Questions

For questions about delivery, pickup, scheduling, or delivery pricing, contact Deer Lake Designs at: 816-427-1719 or [email protected].